Refund policy

Short version: every payment for BacklinksBot is final. Refunds happen only in the three cases listed below. You can try the link gap analysis before paying, and you can cancel any time so the next period is never charged.

Payments are final

A BacklinksBot plan is a subscription for access to the software for a month or a year, with the limits shown on the pricing page. You are paying for access during the period, and that access is opened in full the moment the period starts, whether or not you run a campaign in it. When you subscribe you ask us to start the service right away and you accept that any statutory cooling-off or withdrawal right ends once the service has started.

Not a reason for a refund

• Changing your mind or no longer needing the service.
• Not using the service, or using little of it, during a paid period.
• A renewal you forgot to cancel, or a cancellation made right after a renewal.
• Thinking the plan was a one-time payment. Every plan is a recurring subscription, and the pricing page, checkout and confirmation email say so.
• The number of links won in a period. Links are granted by independent site owners and no number is promised.
• The wording of drafted emails, or replies you did not like.
• Choosing the wrong plan or billing period.
• Part of a period after cancelling. Access runs to the end of the paid period and is not prorated.
• Someone else using your account, including a person you shared your login with.

When we do refund

• A double charge. You were charged twice for the same period because of an error on our side. We refund the extra charge.
• A charge you did not authorise. Your card was used without your permission and you tell us within 14 days of the charge, with evidence. We refund it and close the access it bought.
• A complete outage. The service was unavailable to you for the whole paid period because of a fault on our side, and you told us while it was happening. We refund the affected period.

Cancelling

Cancel from the billing page at any time. Cancelling stops future renewals. It does not reverse a payment already taken, and your access continues until the end of the paid period.

What we keep as a record

For every payment we keep the acceptance of the terms, the account activity log, the payment details shown to the payment operator and the result of the card authentication step. These are what we rely on if a payment is questioned.

Talk to us first

If something looks wrong on a charge, write to support@backlinksbot.com and we will look at it within two business days. Opening a chargeback without contacting us first breaks the terms of service and leads to the account being closed.